A
10% Deposit is required to secure your booking, Full
payment required for booking made less than 6 weeks
Payment can be made by Cheque. Pool heat is optional
and available at an extra cost of £68/week.
Security Deposits of £250/week required per
booking, this is not charged to your card unless damages
occurs, otherwise, this will be refunded within 28
days of vacating the home. Payment is usually accepted
in the quoted currency unless the currency and the
amount is specifically stated.
The
following Booking Conditions together with the General
Information contained on this website form the basis
of your contract with Orlando Vacation Villa USA.
Please read them carefully as they set out our respective
rights and obligations.
In
these Booking Conditions, "you" and "your"
means all persons named on the booking (including
anyone who is added or substituted at a later date).
"We" and "us" means Orlando Vacation
Villa USA. All bookings are made subject to these
booking conditions.
Bookings
can be made by completing the online booking form
at Orlando Vacation Villa USA and following the on-screen
instructions or by contacting us direct by telephone.
Once
we have received your booking form and booking deposit,
we will, subject to availability, confirm your stay
by issuing a confirmation invoice by email. This invoice
will be sent to the party leader. Please check this
invoice carefully as soon as you receive it. Contact
us immediately if any information, which appears on
the confirmation, or any other document appears to
be incorrect or incomplete as it may not be possible
to make changes later. We regret we cannot accept
any liability if we are not notified of any inaccuracies
in any document within 5 working days of our sending
it out.
In
order to confirm your stay, a deposit of 10% of the
full payment (or full payment if booking within 56
days of departure) must be paid at the time of booking.
This
deposit is not refundable in the event of your cancellation
or failure to pay on time as set out below. We must
receive the balance of the cost of your stay not less
than 56 days prior to departure (or at the time of
booking if this date has passed). This date will be
shown on the confirmation invoice. If you have not
paid in full and on time we reserve the right to treat
your booking as cancelled by you. In this case the
cancellation charges set out in clause 6 below will
be payable.
2a
Security Deposit
You must pay a security deposit of £250, 56
days before the start of your stay (or at the time
of booking if this date has passed). The cost of any
damage to the property or to any items in and/or at
the property caused or any service charges incurred
by you or any member of your party (for example telephone
calls) will be deducted by us from the security deposit
at the end of your stay. If no deductions are required
your security deposit will be refunded in full to
you 14 days after your departure from the property.
If the security deposit is not sufficient to cover
any damage caused or service charges incurred by you,
you will be responsible for paying us any additional
monies required immediately on request from us.
A
binding contract between us comes into existence when
we despatch our confirmation invoice to the party
leader. United Kingdom law governs this contract and
all matters arising out of it. We both agree that
the Courts of United Kingdom will deal with any dispute
arising out of or in connection with your stay.
We
reserve the right to increase or decrease the prices
of accommodation at any time. The price of your stay
will be confirmed at the time of booking, subject
to the correction of errors. We reserve the right
to correct errors in both advertised and confirmed
prices. We will do so as soon as we become aware of
the error.
Please
note, changes and errors occasionally occur. You must
check the price of your stay at the time of booking.
Should
you wish to make any changes to your confirmed booking,
you must notify us by email as soon as possible. Whilst
we will endeavour to assist, we cannot guarantee we
will be able to meet any such requests. Where we can,
an amendment fee may be payable together with any
costs incurred by ourselves.
Should
you need to cancel your stay once it has been confirmed,
the party leader must immediately advise us in writing.
Your notice of cancellation will only be effective
when we receive it in writing at our offices. As we
incur costs from the time we confirm your booking
and may be unable to re-sell your period of stay,
the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost
of the booking excluding amendment charges. Amendment
charges are not refundable in the event of cancellation.
|
Period
before start of stay within which written/email
notification of cancellation is received by
us
|
Cancellation
charge
|
|
more
than 8 weeks
|
deposit
only
|
|
less
than 8 weeks
|
deposit
+ 20%
|
|
less
than 6 weeks
|
deposit
+ 50%
|
|
less
than 4 weeks
|
deposit
+ 60%
|
|
less
than 3 weeks
|
deposit
+ 80%
|
|
less
than 2 weeks
|
deposit
+ 100%
|
Depending
on the reason for cancellation, you may be able to
reclaim these cancellation charges (less any applicable
excess) under the terms of any insurance policy you
may have. Claims must be made directly to the insurance
company concerned.
It
is strongly recommended that you take out adequate
travel insurance. Please read your policy details
carefully. It is your responsibility to ensure that
the insurance cover you purchase is adequate for your
particular needs.
| 8.
Changes and cancellation by us |
Occasionally,
we have to make changes to and correct errors on our
website descriptions and other details both before
and after bookings have been confirmed and cancel
confirmed bookings. Whilst we always endeavour to
avoid changes and cancellations, we must reserve the
right to do so.
If
we have to make a significant change to or cancel
your booking, we will tell you as soon as possible.
We will endeavour to offer you an alternative should
a significant change or cancellation occur. We regret
we cannot pay any expenses, costs or losses incurred
by you as a result of any change or cancellation.
Very
rarely, we may be forced by "force majeure"
(see clause 15) to change or terminate your stay after
departure but before the scheduled end of your time
away. This is extremely unlikely but if this situation
does occur, we regret we will be unable to make any
refunds, pay you any compensation or meet any costs
or expenses you incur as a result.
Everyone
occupying the property must be listed on the booking
form, this includes small children. This is Florida
State law and must be adhered to. Persons under 21
years of age are not acceptable unless accompanied
by parents or a responsible adult. This property is
fully licensed for short-term rental in Florida. The
Owners reserve the right to admittance if this condition
is not met. Failure to comply will render the booking
void and no compensation will be paid.
10.1
Subletting, sharing or assigning is strictly prohibited.
10.2 The villa will be available to guests after 4:00pm
Florida time on the day of arrival, unless otherwise
agreed.
10.3 The villa must be vacated by 11:00am Florida
time on the day of departure, unless otherwise agreed.
10.4 A surcharge of one days rental will be charged
if the villa is not vacated by the specified time.
10.5 Only the persons shown on the booking form are
permitted to stay in the property.
11. Smoking - For the comfort and safety of guests
and the homeowners our villas are non-smoking
12.1
Animals and pets are not permitted in our villas
12.2 Service and guide animals are allowed. These
must be specified at the time of booking (£150.00
cleaning charge must be added).
13. Use of swimming pools
13.1 Swimming pools is dangerous and ours are not
to be used by children without adult supervision.
Please observe the pool rule notices provided.
13.2 Our experienced staff maintains the pool area
for your enjoyment. Any additional liquids added by
guests will cause damage and harm, which will incur
a charge for repair.
13.3 For your own safety glasses or bottles are not
permitted around the pool area.
13.4 Purchase of pool heat: In the event of weather
conditions falling below 50 (fifty) degrees Fahrenheit,
the pool heating will automatically shut off to prevent
any damage. We find it unreasonable to expect the
swimming pool to be used while the outside ambient
temperature is below 50 (fifty) degrees Fahrenheit.
Insects
and pests are inevitably present in the Florida climate.
Within reason, this is normal; the villa receives
periodic pest control treatment. Where pests become
a nuisance further remedial action will be taken.
We
regret we cannot accept liability or pay any compensation
where the performance or prompt performance of our
contractual obligations is prevented or affected by
or you otherwise suffer any damage or loss as a result
of "force majeure". In these Booking Conditions,
"force majeure" means any event which we
or the supplier of the service(s) in question could
not, even with all due care, foresee or avoid. Such
events may include war or threat of war, riot, civil
strife, actual or threatened terrorist activity, industrial
dispute, natural or nuclear disaster, adverse weather
conditions, fire and all similar events outside our
control.
The
Owners and the Management Company of the property
accept no responsibility for death, personal injury,
accidents, loss (for example loss of enjoyment) or
damage to persons or personal belongings however caused.
The use of all accommodation, all equipment and all
amenities, including the pool is entirely at the users'
own risk.
| 17.
Complaints and problems |
In
the unlikely event that you have any reason to complain
or experience any problems with your stay whilst away,
you must immediately inform us. Any verbal notification
must be put in writing and given to us as soon as
possible. Until we know about a problem or complaint,
we cannot begin to resolve it. Most problems can be
dealt with quickly. For all complaints and claims
which do not involve death, personal injury or illness,
we regret we cannot accept liability if you fail to
notify the complaint or claim entirely in accordance
with this clause.
You
accept responsibility for any damage or loss caused
by you or any member of your party. Full payment for
any such damage or loss must be paid direct to us
at the time. If you fail to do so, you will be responsible
for meeting any legal costs we incur in full in recovering
full payment from you.
We
expect all clients to have consideration for other
people. If in our reasonable opinion or in the reasonable
opinion of any other person in authority, you or any
member of your party behaves in such a way as to cause
or be likely to cause danger, upset or distress to
any third party or damage to the property, or in any
way damage the reputation and/or goodwill of the Owner
we are entitled, without prior notice, to terminate
the occupation of the person(s) concerned. In this
situation, the person(s) concerned will be required
to leave the accommodation. We will have no further
responsibility toward such person(s). No refunds will
be made and we will not pay any expenses or costs
incurred as a result of the termination.
| 19.
Special requests and medical problems |
If
you have any special request, you must advise us at
the time of booking and clearly note it in the extra
information section of the booking form. Although
we will endeavour to meet any reasonable requests
we regret we cannot guarantee any request will be
met. Failure to meet any special request will not
be a breach of contract on our part. We regret we
cannot accept any conditional bookings, i.e. any booking
which is specified to be conditional on the fulfilment
of a particular request. All such bookings will be
treated as "standard" bookings subject to
the above provisions on special requests. If you or
any member of your party has any medical problem or
disability that may affect your stay, please tell
us before you confirm your booking so that we can
advise as to the suitability of the chosen arrangements.
In any event, you must give us full details in writing
at the time of booking. If we reasonably feel unable
to properly accommodate the particular needs of the
person concerned, we must reserve the right to decline
their reservation or, if full details are not given
at the time of booking, cancel when we become aware
of these details.
| 20.
Passports, visas and health requirements |
It
is your responsibility to ensure that you are in possession
of all necessary travel and health documents (including
Passports and Visas (where applicable) before departure.
You must pay all costs incurred in obtaining such
documentation. If you or any member of your party
is not a British citizen or holds a non-British passport,
you must check passport and visa requirements with
the Embassy or Consulate of the country (ies) to or
through which you are intending to travel.
| 21.
Prices and Website Accuracy |
Please
note, the information and prices shown on our website
may have changed by the time you come to book your
stay. Whilst every effort is made to ensure the accuracy
of the website and prices at the time of requesting
the booking, regrettably errors do occasionally occur.
You must therefore ensure you check all details of
your stay (including the price) on your booking acceptance.
